A comical incident occurred at one of the conferences. One of a listeners came to me and asked: – Alex, there is such a question: how can we increase the level of trust in relations with the customer? – What is wrong with the level of trust now? – Well, we have a team, we have a manager. And we want the customer to trust the team and communicate only with the manager. And he appeals directly to the engineers… – Why is that bad? A person immediately gets answers to his questions, quick communications and all that stuff. –[…]
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