TEAM Course

The TEAM Course focuses on the development of relations between team members and the team as a whole.

What you’ll learn:

How to solve incoming problems together as a team

How the processes of change can benefit the company

Who this course is for:

Team leads, Heads of small departments for whom communication and working with people is the main part of their work;

Managers at higher levels who want to close gaps in their professional education.

TEAM Course content

Module 1. Initial Team Audit


Questions the module will answer:

  • What should be the first actions of a team lead or manager when they are assigned to a team?
  • What are the dynamics of the group?
  • Do these people really form a team?
  • What aspects of group dynamics and applied sociology should you know, in order to ensure your position as group leader and to avoid any initially inappropriate relationship with the team?

What you’ll learn:

  • Tuckman: team dynamics
  • Mammoth: team goals
  • Bern: the team boundaries and resistance
  • Litvak: leadership types and team types
  • Battery: team resource level
  • DISC: applied behavior typology

Module 2. Interviewing, hiring, and firing

The selection and recruitment of team members can be a task for a team leader or manager as the founder of the team, or it can be a task that follows the team lead’s inclusion to the team. While a technical interview is something even inexperienced managers feel able to handle, identifying the suitability of personal characteristics and soft skills is usually more challenging.

What you’ll learn:

  • The ideal deal candidate profile
  • Personal interview
  • DISC: profile and role matching
  • Battery: How not to hire a burned out or toxic employee
  • Projective questions: how to ""get into the head” of a candidate
  • Deciding to raise or revise the salary or position
  • Mistake and misconduct
  • When to part with an employee

Module 3. Team communication (constructive confrontation)


Questions the module will answer:

  • How is team management connected to task management and working with people?
  • Is communication the main tool in working with people?
  • What are sustainable agreements? How can they be achieved? And how can you change the behavior of a person without manipulation?
  • How can we negotiate?

What you’ll learn:

  • The principles of Constructiveness
  • The algorithm for constructive confrontation
  • Conscious rejection of manipulation
  • The algorithm of decision-making for the Head or Team Lead (Tree)
  • DISC: arguments that are listened to
  • Battery: When a team member is in energy saving mode

Module 4. Task setting, task control, delegation

People don't do what you expect but what you inspect (Louis Gerstner, CEO and Chairman of the Board of Directors of IBM Corporation, "The Man Who Saved IBM").

Questions the module will answer:

  • What is the difference between task setting and delegation?
  • At what point does the alignment of control types happen?
  • What determines the type of control for each specific task?

What you’ll learn:

  • 5 Supervision Types
  • 7 Delegation Levels
  • Injustice in Assessment: Demotivation and more
  • Battery: Link between Resource Levels and Supervision Types
  • DISC: Link between Behavior Typology and Task Types
  • Work Tool: Supervision Type Table

Module 5. Controlling Team Dynamics and Feedback

The team is working. Tasks are being set and executed. Communications are not interrupted. Daily group and personal rituals and operations are established. Still there remains one no less important activity - to monitor the current state of the team and provide timely corrective and developmental feedback. This particular aspect is often neglected by leaders and managers with a technical background. The most useful means of managing this important area are regular 1-1 meetings using supportive tools and protocols.


What you’ll learn:

  • Technique: 1-1 meetings
  • Technique Expansion: Skip level 1-1
  • The Battery Tool: how to use in 1-1 Meetings when preparing Development Plans
  • Tool (Matrix) "Interest — Сompetence"
  • Tool "$10,000 Questionnaire" (29 Motivational Factors)
  • Behavior Change: Constructive Confrontation in practice in 1- 1 Meetings
  • Gallup Questionnaire: Evaluation of Managers
  • Motivation, demotivation

Two-month bonus Negotiation Skills module "Defending the Team, Project and Processes" (optional)

This module is for you if:

1. You understand that you are missing out on career opportunities or losing your credibility in negotiations.

2. You want to know how to prepare for a conversation and learn how to conduct dialogues reasonably and consistently.

3. You want to become a person people want to agree with and make decisions with.

4. Speaking, convincing, defending the team and project interests are part of your daily work duties and you want to cope with them better.

Module Format:

  • 8 Weeks of Negotiation Skills Workshop Live lectures
  • More than 15 negotiation scenarios
  • 8 practical lessons (1 hour per week)
  • 6-7 people in a group + School`s facilitator
  • Each participant will take on a variety of roles (Manager, Subordinate, Director, Stakeholder, Client)
  • Mixed chat for targeted practice
  • Convenient scheduling and learning with like-minded people
  • Additional Certificate after passing the Negotiation Skills bonus module


September 3, 2021



Individual Work

Group Work

Decision Review with a Coach

  • 1. Training

    START DATE - September 3, 2021. The course has 5 modules, the duration of each module is 1 month. The 2-Month Supplementary Module on negotiation skills is from 11 February 2022 to April 11, 2021.

  • 2. The first days

    The module begins with a 3-day (Friday-Saturday-Sunday) online study session: 5 hours from 4 PM to 9 PM GMT+3, with coffee breaks. On the first and second days there is a 2 hour workshop and 2-2.5 hours mixed practice (individual preparation and group discussion with School facilitator assistance).

    The study session includes theory and practice. The program for the third-day is as follows: Workshop with Top Managers and Guest Speakers (1-1.5 hours) + Author`s Studios: Career Studio by Vyacheslav Pankratov and The Studio of Adaptive Management by Alexander Orlov.

  • 3. Activity

    Points are assigned for each activity, during the study session. The points gained contribute to the award of a certificate. After each module, the student needs to submit an essay with a description of the experience gained in using the course tools. The deadline for the submission of the essay is three weeks after the session is completed.

    In order to qualify to receive a certificate, you must take part in five training sessions and submit an essay on each module before the start of the next training session.

  • 4. Additional practice

    If the student has no further need for study after the training session has been completed, or if a particular module is not a priority, the student can close the module with an essay and return to study the next module the following month.

    Students can receive additional practice in supplementary group classes. In this case, the student informs the School curator of his/her plans. The School supports students with l supplementary weekly group classes scheduled between the regular sessions. For these classes, we provide each group with additional case studies and the assistance of the School facilitator.

Course Delivery

TEAM Course


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